Turn off your VPN
If you're using a VPN, switch it off before you subscribe. VPNs mask your location, which can put your payment details at odds with your billing address and get the transaction declined by our payment processor or your bank. Disconnect, refresh the page, and try again.
Check in with your bank
Banks may block international and online transactions, usually as a security measure. A quick call or message to them will tell you whether that's what happened.
Worth checking two things while you're there:
That your card supports online and recurring subscription payments. Some prepaid and debit cards don't.
Whether a block has been placed on repeat attempts. Several tries in a short window can look suspicious to a bank, so give it a few minutes before trying again.
Make sure there are enough funds
The full amount needs to be available, including any fees your bank adds for international transactions.
Double-check your country and zip/postal code
These need to match what your bank has on file for the card exactly. A mismatch here is one of the most common silent declines.
Update your card details
Re-enter your card number, expiration date, and security code (CVV/CVC). An expired card or a single mistyped digit will stop the payment cold.
Subscribing with PayPal?
Make sure you have a valid credit card or bank account linked to your PayPal Wallet. If you're carrying a PayPal balance, PayPal draws on that first and only falls back to your linked payment method once it runs out.
Still not working?
Clear your browser cache and cookies, then try one more time in a fresh window. If it still won't go through, flick us a message and the Melodics crew will take a look with you.