If your pad controller is selected in the ‘selected device’ dropdown menu but isn’t triggering notes when you play a lesson, try the following.
Factory reset your pad controller. You may need to refer to your user manual to find how to do this or check out this guide.
Maschine users will need to download the NI Controller Editor templates.
Create a manual mapping using the ‘map your controller’ button.
The length and quality of your USB cable matters. Try using a shorter / higher quality cable. If you are using a USB hub or extension cable, connect to your computer directly.
To check if your device is sending MIDI, you can download MIDI Monitor (MacOS) or MIDI-OX (Windows). Install this, open the application, and hit a few pads to see if any notes are being registered.
Can you hear the metronome and backing track? Go to the settings tab and click the ‘play test audio’ button. If you can’t hear anything, make sure you have your audio output device selected in the settings tab and your volume turned up. Check out our audio setup guide for more information.